Last updated May 2018
Your information will be held by The Little London Music School and also with Kidsorted or Hoop if you have signed up via their web booking platform.
Our privacy statement can be found here.
How we use your personal information
The Little London Music School’s privacy notice is to let you know how we promise to look after your personal information. This includes what you tell us about yourself, what we learn by having you as a customer, and the choices you give us about what classes your child(ren) attend. This notice explains how we do this and tells you about your privacy rights and how the law protects you.
Our Privacy Promise
· To keep your data safe and private.
· Not to sell your data.
· To give you ways to manage and review your marketing choices.
Data Protection law will change on 25 May 2018
This notice sets out most of your rights under the new laws.
Who we are
The Little London Music School.
You can find out more about us at www.thelittlelondonmusicschool.com.
If you have any questions, or want more details about how we use your personal information, you can ask via email firstname.lastname@example.org.
Alternatively you can call us on +44 7530 459468.
How the law protects you.
As well as our Privacy Promise, your privacy is protected by law. This section explains how that works.
Data Protection law says that we are allowed to use personal information only if we have a proper reason to do so. This includes sharing it outside The Little London Music School. The law says we must have one or more of these reasons:
· To fulfil a contract we have with you, or
· When it is our legal duty, or
· When you consent to it.
Where we collect personal information from
We may collect personal information data you give to us:
· When you apply for our products and services
· When you talk to us on the phone
· When you use our website
· Via Facebook, Instagram or other digital media
· Via booking portals such as Kidstarted, Hoop
· In emails and letters
· Responding to advertisements or marketing literature
· In customer surveys
· If you take part in our competitions or promotions.
Data we collect when you use our services. This includes the amount, frequency, type, location, name and age of child:
· Payment and transaction data.
Data from third parties we work with:
· Companies that introduce you to us
· Social networks
· Charities or school activities
· Agents working on our behalf
Who we share your personal information with
We do not share your personal information with any one.
If you choose not to give personal information
We may need to collect personal information by law, or under the terms of a contract we have with you.
If you choose not to give us this personal information, it may delay or prevent us from meeting our obligations. It may also mean that we cannot perform services requested. Any data collection that is optional would be made clear at the point of collection.
We may use your personal information to tell you about relevant products and offers. This is what we mean when we talk about ‘marketing’.
The personal information we have for you is made up of what you tell us, and data we collect when you use our services, or from third parties we work with.
We study this to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.
We can only use your personal information to send you marketing messages if we have either your consent or a ‘legitimate interest’. That is when we have a business or commercial reason to use your information. It must not unfairly go against what is right and best for you.
You can ask us to stop sending you marketing messages by contacting us at any time.
Whatever you choose, you'll still receive statements, and other important information such as changes to your existing products and services.
We may ask you to confirm or update your choices, if you take out any new products or services with us in future. We will also ask you to do this if there are changes in the law, regulation, or the structure of our business.
If you change your mind you can update your choices at any time by contacting us and we provide regular ‘opt out’ options in or correspondence.
How long we keep your personal information
We will keep your personal information for as long as you are a customer of The Little London Music Group.
After you stop being a customer, we may keep your data for up to 10 years for one of these reasons:
· To respond to any questions or complaints.
· To show that we treated you fairly.
· To maintain records according to rules that apply to our business.
We may keep your data for longer than 10 years if we cannot delete it for legal, regulatory or technical reasons. We may also keep it for research or statistical purposes. If we do, we will make sure that your privacy is protected and only use it for those purposes.
Letting us know if your personal information is incorrect
You have the right to question any information we have about you that you think is wrong or incomplete. Please contact us if you want to do this.
If you do, we will take reasonable steps to check its accuracy and correct it. We will also endeavour to ensure that the information we hold about you is correct and up-to-date.
What if you want us to stop using your personal information?
You have the right to object to our use of your personal information, or to ask us to delete, remove, or stop using your personal information if there is no need for us to keep it. This is known as the ‘right to object’ and ‘right to erasure’, or the ‘right to be forgotten’.
There may be legal or other official reasons why we need to keep or use your data. But please tell us if you think that we should not be using it.
You can ask us to restrict the use of your personal information if:
· It is not accurate.
· It has been used unlawfully but you don’t want us to delete it.
· It not relevant any more, but you want us to keep it for use in legal claims.
· You have already asked us to stop using your data but you are waiting for us to tell you if we are allowed to keep on using it.
If you want to object to how we use your data, or ask us to delete it or restrict how we use it or, please contact us.
How to withdraw your consent
You can withdraw your consent at any time. Please contact us by email if you want to do so.
If you withdraw your consent, we may not be able to provide certain products or services to you. If this is so, we will tell you.
How to complain
Please let us know if you are unhappy with how we have used your personal information by emailing us at email@example.com.
Future formats for sharing data
The Data Privacy laws will change on 25 May 2018. From that date you will have the right to get your personal information from us in a format that can be easily re-used.
We are working with our industry to improve the way your data is shared. We’ll update this notice with more details before 25 May 2018.
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Introducing your child to the joy of music.
+44 7530 459468